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Delivery & Returns

Delivery

Outrage Jewellers does it’s very best to ensure your items are carefully packaged to arrive to you safely. All orders over £20 are wrapped in gift boxes ready for you to enjoy or give to a loved one.

Please inform us during checkout if you require the package to be sent directly as a gift to your recipient and let us know of any special requirements.

Click and Collect is available to those who wish to reserve items from our shop in Leeds - our location can be found here.

We ship Royal Mail Standard or Signed For, a secure, next day delivery service which requires a signature upon receipt. We aim to process your order within 3 working days so we ask that you allow 4-7 business days for your item to arrive. You will receive a confirmation email when your order has been dispatched. If you require your item urgently please contact us as we will always try to accommodate your needs and may be able to push the order through rapidly. We ship internationally which may take longer so we ask that you wait 14 days for your items to arrive.

 

We provide the following shipping options:

Click and Collect - free from our Leeds store

Royal Mail Standard UK - £3.50

Royal Mail Signed For UK - £4.99

International Standard - £9.99

International Signed For - £12.99

 

Returns

If on delivery you are not completely happy with your item, you will have 30 days to contact us with a receipt or proof of purchase. We will be happy to exchange your order for an alternative piece or give store credit upon the safe return of the item, guaranteed to be unworn and in the same condition as at point of delivery. Shipping costs are not be refunded but any exchange items will be sent free of charge.


Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift certificate for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Please contact us for return and shipping instructions on returns@outragejewellers.co.uk and make sure to include your name, order number and contact details.

Please note that gift cards, sale items and earrings are non-returnable.

Unfortunately we are unable to change rings for different sizes as these are often unique pieces produced in one size as noted in the description. We recommend you use the size guide to find your ring size or visit your local jewellers as this service is usually done with no cost and guarantees the best fit for you. Some of our rings are adjustable but will be altered to the required size before postage as attempting to do so yourself can cause damage - please note if a ring is returned under a faulty claim and the size has been tampered with we will be unable to exchange or credit the item. Please do be careful and leave this to us as we only want to guarantee the best product, satisfaction and happiness for you.

The stone received may differ slightly from the item in the image as all stones are completely unique. We try to capture as much detail of the item as possible for you to see and cannot exchange based on exact stone preferences.

 

Please be aware that Outrage Jewellers is not responsible for any duties or custom charges that may be incurred, and that any losses or delays due to the Royal Mail are not covered by ourselves.