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FAQs

Frequently Asked Questions

    1. Will you be restocking ‘Sold Out’ items?
      We often have the same design in many stones so may restock some items regularly. Most of our items are one-off, hand-made pieces so can’t be restocked. However, we are always updating the website with new designs which may be similar so keep checking back!

    2. Can I change the length of a chain with a pendant?
      On our website we currently offer belcher and snake chains in lengths 16 / 18 / 20 inches so you can wear your necklace in your own style. If you can't find what you're after please contact our shop in Leeds where we have an even wider selection and will do our best to help you.

    3. Do you repair jewellery?
      We will try to repair any of our own jewellery if possible as we are aware of the processes used to create the piece. If you need a repair please contact us with details, proof of purchase, and photos of the jewellery  repairs@outragejewellers.com.

    4. How can I pay for my order?
      We accept payments via Visa, MasterCard and Amex debit and credit cards, as well as PayPal on our website, but are also able to accept payment over the phone. In any case, we are unable to send your order until we have received the payment. Please note: you do not need a PayPal account to pay via PayPal, but can simply enter your details as with usual transaction methods.

    5. Why are some stones differently priced to others?

      Some of our designs are stocked in more than one gemstone, however, you might notice a slight price difference between each stone. This is because some semi-precious stones are more difficult to source from around the world than others and also because of the rarity of the stone. We price our items as fairly as possible whilst also bringing you the highest quality products.

     

    Please don’t hesitate to contact us if you have any further queries as we will always do our best to help you!